At MindGaze, we aim to deliver high-quality mental health services that meet the needs of our users. However, if you feel that the services have not met your expectations, here is how you can request a refund:
Subscription Services: If at any time you are not satisfied with the provided services, you may request a refund. While we do not typically issue full refunds for periods of service already used, partial refunds for the most recent month’s charge may be considered in certain circumstances.
Requesting a Refund: To request a refund, please send a detailed email explaining the reasons for your dissatisfaction to [email protected]. Each request will be evaluated on a case-by-case basis considering the user’s usage and the reasons provided for dissatisfaction.
Process and Timing: Refund requests must be submitted within 30 days of the charge. Once a refund request is received, it will be reviewed, and you will be notified of the approval or denial of the refund within a reasonable timeframe. Approved refunds will be processed to the original method of payment within 5 to 10 business days.
Continuous Subscription Cancellations: If you choose to cancel your subscription, you can do so at any time via your account settings on the MindGaze app. Your cancellation will take effect immediately, but you will continue to have access to the services through the end of your current billing period. No refunds will be issued for any remaining days in your subscription period after cancellation.
Changes to the Policy
MindGaze reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. We encourage you to periodically review this policy to stay informed about how we are helping to protect your purchases.
PRIVACY POLICY
Effective Date: 10 May 2024
Welcome to MindGaze! Your privacy is important to us. This Privacy Policy explains how MindGaze collects, uses, discloses, and protects your information when you use our website and services. By accessing or using our services, you agree to this Privacy Policy.
- Information We Collect
1.1 Personal Information:
We may collect personal information that you provide to us directly, including but not limited to:
Name
Email address
Phone number
Payment information
Health and therapy-related information
1.2 Automatically Collected Information:
We may collect certain information automatically when you visit our site, such as:
IP address
Browser type and version
Pages you view
Time and date of your visit
Referring site
1.3 Cookies and Similar Technologies:
We use cookies and similar tracking technologies to track activity on our site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
- How We Use Your Information
We use the information we collect for various purposes, including to:
Provide and maintain our services
Personalize your experience
Improve our website and services
Communicate with you
Process your transactions
Ensure security and prevent fraud
Comply with legal obligations
- Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
With your consent
With service providers who perform services on our behalf
To comply with legal obligations
To protect and defend our rights and property
To prevent or investigate possible wrongdoing in connection with our services
To protect the personal safety of users or the public
- Data Security
We take the security of your information seriously and use appropriate technical and organizational measures to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
- Your Rights and Choices
You have certain rights regarding your personal information, including:
Accessing your personal information
Correcting inaccurate or incomplete information
Deleting your personal information
Objecting to or restricting processing of your information
Transferring your data to another service (data portability)
To exercise these rights, please contact us at [Insert Contact Information].
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective when they are posted on this page.
- Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: [email protected]
Address: Plot 19622 Phase 2 Gaborone, Botswana
Thank you for trusting MindGaze with your personal information. We are committed to protecting your privacy and ensuring a safe and secure experience for all our users.